Cancellation Policy
BrandYour Tshirts believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made in writing to our email ID help@brandyourtshirts.com within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have already been dispatched.
- Also, for any order with personalization, cancellation will not be possible if personalization has already been processed.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that the BrandYour Tshirts marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day, etc. These are limited occasion offers and therefore cancellations are not possible.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team, after reviewing your complaint, will take an appropriate decision.
Return Policy
You may return/exchange any products purchased from www.brandyourtshirts.com under the following terms:
- Please request your return or exchange within 7 days of merchandise receipt with your Order ID.
- In case of defective goods, the customer is requested to email the details to help@brandyourtshirts.com along with Order ID, correct address, mobile number, and an image of the production defect to demonstrate the issue.
- You will shortly receive an email confirming your return/refund request. After email confirmation, please courier back the article to the address shared in the email. Return pickup facility is not available at BrandYour Tshirts as of now.
- Any discount offered on the purchased article cannot be transferred or applied to another article.
- The products must be returned complete and unused, with all tags intact on the item.
- Return/refund can be arranged only after receipt of the articles.
- This policy is not applicable for semi-custom or fully custom merchandise due to the specialized nature of the products.
Refund Policy
When you buy our products/services, your purchase is covered by our 3-day money-back guarantee if we have not complied as per the product website details. Also, the product needs to be unused, and all hangtags and labels should be intact. However, for products where personalization (with print/embroidery) has been requested, we will not be able to provide a refund – so kindly make sure to order the correct product.
We take customer feedback very seriously and use it to constantly improve our products and quality of service.
Refunds are not provided for services delivered in full such as installation or provided knowledge-based services. Refunds are processed within 21 days of approval.
Once your refund is approved, your money will be credited back through one of the following methods:
| Payment Method | Refund Method | Refund Time-frame (after return received by BrandYour Tshirts) |
|---|---|---|
| Credit card/Debit card | Credit Card/Debit Card | 7–15 business days |
| Net Banking | Net Banking Account | 7–15 business days |
| Wallets | Net Banking Account | 7–15 business days |
| UPI | UPI | 7–15 business days |
Note:
If the original payment method (credit/debit card) is no longer valid, or the payment was made through wallets, we’ll issue the refund through Net Banking. For that, you should send your bank account details through your registered email to help@brandyourtshirts.com.
If we receive a payment failure notice from your bank, we will send an email to your registered email asking you to resend your bank account details.